eStatements is a FREE service that allows you to view your regular account statement online. Sign up for Online Banking to receive your monthly account statements electronically.
Q: How do I stop my paper statements?
A:You must be a registered for Online Banking to stop your paper statements. Once logged in, click the Options button to manage your eStatement enrollment.
Q: Will I be charged a fee to receive First Federal Bank eStatements?
A: No, there is no fee to stop your paper statements and receive Online Banking eStatements.
Q: What information is available through the First Federal Bank Online Banking eStatements?
A: Customers receive notification via email that their statement is ready for viewing. These statements look just like the ones you now receive from us, including images of your checks and deposit slips.
Q: How do I view my monthly Online Banking eStatement?
A: Your statement can be accessed by clicking on the link in the monthly eStatement email notification or through the First Federal Bank homepage at www.ffbla.com. Enter your First Federal Bank Online Banking Access ID and Password and click on the eStatement button to view your list of statements available.
Q: What if I accidentally delete my email notification that my Online Banking eStatements are ready? Can I still view them?
A: If you delete the email notification you can access your Online Banking eStatements through First Federal Bank's homepage at www.ffbla.com and enter your First Federal Bank Online Banking Access ID and Password.
Q: Can I have my Online Banking eStatement email notification sent to two different email addresses?
A: No, we can only send your Online Banking eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.ffbla.com and enter your First Federal Bank Online Banking Access ID and Password.
Q: Does my statement cycle change if I receive my statement electronically?
A: No. Your statement notification email will be sent to you at the same time it would have been sent via postal mail. Since your statement is available through Online Banking, you will be able to obtain your statement sooner. Your Online Banking eStatement will be available the day after the end of your normal statement cycle date.
Q: Will I automatically get my First Federal Bank credit card statements via eStatements if I enroll my account?
A: No, monthly credit card statements are not available at this time. You can, however, receive your credit card statement online at Online Access Plus.
Q: How do I notify First Federal Bank of my new email address?
A: You can manage your email address by clicking the Options button within Online Banking. You can edit your eStatement Enrollment from here.
Q: How long will my Online Banking eStatements remain "online"?
A: First Federal Bank Online Banking eStatements will be available online for 18 months. Statements older than 18 months will be available by calling 337.421.1200 or visiting any office of First Federal Bank.
Q: Is my eStatement account information protected from others viewing it?
A: Yes, your information is protected with the latest security features (128-bit encryption) and requires a password to access the information. This ensures that your information stays private!
Q: What kind of computer equipment and software program is needed to use First Federal Bank's eStatements?
A: To receive electronic delivery services, you must have a working connection to the Internet with email capability to receive and open Portable Document Format (.PDF) files with Adobe Acrobat Reader and access to a printer or the ability to download information in order to keep copies for your records.