Stop Your Paper Statements!
FAQ | Stop Your Paper Statements
eStatements is a FREE service that allows you to view your regular account statement online. Sign up for Online Banking to receive your monthly account statements electronically.
Benefits of eStatements:
- Email reminders are sent to let you know when your Online Banking eStatement is available.
- Faster Delivery - See your Online Banking eStatement before it would arrive via postal mail. In fact, it is available the day after your normal statement cycle date.
- 24/7 Availability - Get your Online Banking eStatements whenever and wherever you have PC and Internet access, even while on vacation!
- Safe and Secure - Online Banking eStatements are accessed from a secure site.
- Access to Past Statements - view up to 12 months of eStatements.
- Less Paper - reduce your filing chaos and paper clutter, and save trees while you're at it. Statements and images, including any over-the-counter transaction, can be viewed or printed from your PC.
- Reduces your chances of becoming a victim of mail fraud.
Frequently Asked Questions (FAQ)
General Information | Security Information | System Requirements
General Information
Q: How do I stop my paper statements?
A:You may register to stop your paper statements by clicking here. If you are already registered with First Federal Online Banking, you may access it from the First Federal home page, www.ffbla.com by logging in.
Q: Will I be charged a fee to receive First Federal Bank eStatements?
A: No, there is no fee to stop your paper statements and receive Online Banking eStatements.
Q: What information is available through the First Federal Bank Online Banking eStatements?
A: Customers receive notification via email that their statement is ready for viewing. These statements look just like the ones you now receive from us, including images of your checks and deposit slips.
Q: How do I view my monthly Online Banking eStatement?
A: Your statement can be accessed by clicking on the link in the monthly eStatement email notification or through the First Federal Bank homepage at www.ffbla.com. Enter your First Federal Bank Online Banking Access ID and Password and click on the eStatement button to view your list of statements available.
Q: What if I accidentally delete my email notification that my Online Banking eStatements are ready? Can I still view them?
A: Even if you delete the email notification you can access your Online Banking eStatements through First Federal Bank's homepage at www.ffbla.com and enter your First Federal Bank Online Banking Access ID and Password.
Q: Can I have my Online Banking eStatement email notification sent to two different email addresses?
A: No, we can only send your Online Banking eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.ffbla.com and enter your First Federal Bank Online Banking Access ID and Password.
Q: Does my statement cycle change if I receive my statement electronically?
A: No. Your statement notification email will be sent to you at the same time it would have been sent via postal mail. Since your statement is available through Online Banking, you will be able to obtain your statement sooner. Your Online Banking eStatement will be available the day after the end of your normal statement cycle date.
Q: Will I automatically get my First Federal Bank credit card statements via eStatements if I enroll my account?
A: No, monthly credit card statements are not available at this time. You can, however, receive your credit card statement online at www.mycardstatement.com.
Q: How do I notify First Federal Bank of my new email address?
A: Notification of any email changes should be received ten (10) days before the end of your normal statement cycle. You may notify us by email at eStatements@ffbla.com, through our Website at www.ffbla.com or by phone at 337.421.1200 or toll free at 800.860.1238, if calling from outside the local area.
Q: How long will my Online Banking eStatements remain "online"?
A: First Federal Bank Online Banking eStatements will be available online for 12 months. Statements older than 12 months will be available by calling 337.421.1200 or visiting any office of First Federal Bank.
Security Information
Q: Is my eStatement account information protected from others viewing it?
A: Yes, your information is protected with the latest security features (128-bit encryption) and requires a password to access the information. This ensures that your information stays private!
System Requirements
Q: What kind of computer equipment and software program is needed to use First Federal Bank's eStatements?
A: To receive electronic delivery services, you must have a working connection to the Internet with email capability to receive and open Portable Document Format (.PDF) files with Adobe Acrobat Reader version 5.0 or higher and access to a printer or the ability to download information in order to keep copies for your records.
Stop Your Paper Statements
Reminder: You must have Online Banking access to receive Online Banking eStatements.
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