Contact Us

If you have any questions, feel free to contact us at 337.421.1200 or by email at firstfederal@ffbla.com, Monday - Friday, during the hours of 8 am to 5 pm (CST). You may also contact one of our Loan Officers or Customer Service Representatives at a location nearest you. Click on a location below to view contact details.

Errors and Information Requests on Residential, Consumer and Commercial Loan Servicing

If you feel First Federal Bank of Louisiana has made an error in the servicing of your loan or you need additional information, please contact us using one of the following methods:

By Mail:

First Federal Bank of Louisiana

Attn: Loan Servicing Department

P. O. BOX 1667

Lake Charles LA 70602

By Phone:

You may contact the Loan Servicing Department at 337.433.3611, Monday - Friday, during the hours of 8 am to 5 pm (CST).

Please include the following information:

  • Full Name
  • Contact Phone Number
  • Loan Account Number
  • Explanation of Complaint or Question
  • Any names of First Federal representatives you may have spoken with

24 Hour Account Information 337.421.1234, Outside local area 1.800.860.1238.


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Please do not send any personal account or sensitive information in any Email correspondence. Email is not a secure means to send personal information.


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