Our Commitment to Accessibility

First Federal Bank is committed to understanding customers' needs and delivering products and services that help achieve financial goals. To ensure that all of our customers, including those with disabilities, can manage their banking independently, we are continually looking for ways to make our facilities, services and accommodations more accessible.

To ensure customers with disabilities can conduct their banking, First Federal Bank's 16 locations are compliant with the Americans with Disabilities Act and provide the option of convenient banking from your car at our drive-through windows at most locations. All 21 of our ATMs have speech-output and voice-instruction capability and are equipped with an earphone jack for privacy of all transactions.

To accommodate persons who are blind or have low vision, First Federal Bank offers:

  • Acceptance of telecommunication relay service calls
  • TTY/TTD connectivity with a live Call Center representative - available during normal business hours
  • Assistance with reading, filling out and completing forms
  • 24-hour Account Information by phone: 1.800.860.1238

To accommodate persons who are deaf or hard of hearing, First Federal Bank provides:

  • Online Banking with integrated features to view recent account activity, pay bills and transfer funds
  • FFB MobiBank app with Mobile Deposit, available on Apple App Store and Google Play Store
  • Product demos within the Online Education Center including captions
  • Secure Chat with a live Call Center Representative - available during normal business hours
  • A sign language interpreter upon advanced request

First Federal Bank also welcomes customers' service animals and guide dogs at any time. 

First Federal Bank continues to take steps to improve website accessibility on www.ffbla.com, as well as our other digital channels, and to implement practices and designs as recommended to address the needs of persons with disabilities.

Contact Us

If you are a person with a disability and have accessibility needs or experience difficulty using our website, please contact us by email at firstfederal@ffbla.com or by phone at 1.800.860.1238 during normal business hours. Please provide a detailed description of your problem or suggestion, but do not include your account or personal information.

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