Online Banking Security
Our Online Banking System brings together a combination of industry-approved security technologies to protect data for the bank and for you. First Federal Online Banking features a password-controlled system entry, a VeriSign-issued Digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic. Secure Socket Layer (SSL) technology is used to encrypt your log-in credentials and account information over the Internet. As a safeguard, you may only access your account if you have registered for First Federal Online Banking. If you are not already enrolled and would like to sign up to view your account, you may enroll for First Federal Online Banking here or visit any one of our office locations.
Secure Access and Verifying User Authenticity
To begin an Online Banking session the user must key in an Access ID and a password. Our Online Banking System, uses a "15 strikes and you're out" lockout mechanism to deter users from repeated log-in attempts. After five unsuccessful log-in attempts, the system locks the user out, requiring a designated wait period of thirty minutes before re-entry into the system. Upon the third set of 5 unsuccessful log-in attempts, the system locks the user out and requires a phone call to the bank to verify the password before re-entry into the system. Upon successful log-in, the Digital ID from VeriSign, the experts in digital identification certificates, authenticates the user's identity and establishes a secure session with that visitor. As an added layer of protection, we have implemented a Multi Factor Authentication system that requires you to provide an answer to a challenge question that only you know. When logging into your account you will also be prompted to select an image along with an authentication pass phrase. If you do not receive the image and authenticaion pass phrase you selected, do not proceed.
Secure Data Transfer
Once the online session is established, the user and the server are in a secured environment. Because VeriSign has certified the server as a 128-bit secure server, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be seen by you. When the session is complete, the whole process starts over again when the user begins a new session.
Router and Firewall
Requests must filter through a router and firewall before they are permitted to reach the server. A router, a piece of hardware, works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank.
Secure Forms
Information you provide to First Federal through the use of a secure form is encrypted. You can verify that your web session is secure by checking for a small lock symbol that may appear in the top address bar or lower corner of the browser window. You may also look for the letters “https://” in the website URL. If the URL contains an “s” this means that your website connection is secure.
Contacting First Federal
Emails sent through the First Federal website are not secure. We ask that you do not send personal information such as your account numbers or social security numbers through email. If you wish to speak to someone about your account, you may use the Secure Online Chat option within your Online Banking session to speak with a live representative or by contacting a representative at any one of our office locations during normal business hours.
Third Party Websites
This site may contain links to third party websites. These websites have no official relationship with First Federal Bank of Louisiana. We provide this information as a convenience to First Federal Bank of Louisiana visitors. First Federal Bank of Louisiana does not endorse or guarantee the quality or services provided by these establishments. By selecting these links, you will be leaving First Federal Bank of Louisiana's website. First Federal Bank of Louisiana does not guarantee the accuracy or content of these pages.
Privacy of Children
We respect the privacy of your children and do not knowingly collect or retain nonpublic personal information from clients under the age of thirteen unless that information is provided to us by an adult authorized to do so. The content of our website is not directed to children.
"Market data is provided by DTN without any warranty of any kind. Use of the data and its contents are at your risk. DTN and its content providers are not liable for any damages users may incur from use of the data. DTN makes no representation that the information presented is accurate, complete or timely."
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