If you are worried that you may be a victim of fraud, it is important that you let us know immediately.
Contact us if you suspect your Online Banking access ID or password, credit card or debit card #, or personal information such as your Social Security # or account number have been compromised.
If you prefer to contact us electronically, you may send an email to firstname.lastname@example.org and include your name and phone number so that we may contact you.
You may also speak with a Live representative during regular business hours using the Secure Online Chat located within our First Federal Online Banking.
You may write to us at First Federal Bank of Louisiana, P.O. Drawer 1667, Lake Charles LA 70602-1667. Include your name and account number and explain why you believe your information has been compromised. We suggest that you contact us by telephone if there has been an electronic funds transfer from your account made without your permission. This is the best way of keeping your possible losses down.
It is important that you notify your local police department to file a report. Request a copy of the report or report number for your records. You may also have to include this with any affidavits.
If you believe you have been a victim of identity theft, it is highly recommended that you contact the three national consumer reporting agencies. Each agency can place a "fraud alert" on your credit report.
Equifax - 1-800-525-6285 | Experian - 1-888-397-3742 | TransUnion - 1-800-680-7289