FAQ

We have included on this page answers to some of the Frequently Asked Questions we have received about Phishing and Online Security.

Q. What protection do I have if I have responded to a phishing attempt?

A. Every situation is different. First Federal will work with you to make the best decisions based on the nature of the compromise and what information you have shared.

Q. How do I know if I am at First Federal's site?

A. Always open a browser window and type in the full address to the site instead of relying on a link provided in an email message. When you attempt to log in to your account, you will be able to recognize an image that you selected, along with your unique authentication pass-phrase. If you do not receive your image or the image is not the one you chose, do not proceed.

Q. What should I do if I am suspicious of an email that has the First Federal logo?

A. Do not reply to, click on, or enter any information into the email. If it says it is from First Federal and you are suspicious, you may forward it to firstfederal@ffbla.com for review. If you have entered personal information or information about your First Federal account, call us immediately.

Q. Should I ever provide my User ID, password or any personal information in an email?

A. No. You should not enter your information in an email if you did not initiate the contact.

Q. What do fraudulent emails look like?

A. Most contain a recognizable name, logo and web design of a financial institution. Most are very similar in that they are short, demanding, and contain grammatical errors.

Q. I am not a customer of First Federal, but I received an email about my First Federal account. How does this happen?

A. Phishers send out scams to victimize the general public. First Federal is not the only financial institution that is experiencing these phishing attacks. First Federal and our customer's are not being targeted. These scams are being directed to members of the general public with the scammers knowing a small percentage of recipients will be members or customers of the financial institution that is being phished.

Q. What is Identity Theft?

A. Identity Theft happens when a criminal obtains your personal information to steal money from your accounts, apply for credit cards or loans and other crimes with your identity. Identity Theft can damage your credit and leave you with unwanted bills and frustration to clear your name.

Q. How can I find out if my identity was stolen?

A. It is best to monitor your accounts each month and check your credit report on a regular basis. If you check your credit report regularly, you may be able to limit any damage caused by Identity Theft.

Q. What does First Federal do to keep my information secure?

A. Our Privacy Notice explains some of what First Federal does to keep your information secure.

Q. Is it safe to continue using Online Banking?

Q. Yes. First Federal is committed to providing you a safe and convenient way to manage your money. Using Online Banking often is one of the best tools to monitor your accounts at anytime. To ensure the security of your account information, Online Banking uses 128-bit SSL encryption. To help protect your privacy, we will sign you out of the Online Banking system after 15 minutes of inactivity.

Q. What does SSL mean?

A. SSL stands for Secure Socket Layer. This allows Online Banking users to establish a secure session, meaning they have minimal risk of external violation. Once inside the Online Banking site, you are secure through our use of SSL technology. 

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